![]() ![]() These lights indicate the status of four important parameters: Power, Downlink, Uplink, and Internet connection. Your modem will likely have at least four lights on the front that flash during the powering-on process. Note: If you rent your equipment from your ISP, your modem and router are likely combined into one device. Power Cycle Your Modemįollow the same routine as power cycling the router. If these protocols work fine, it further points to an issue with cabling, modem, or main line connection. Note: If you have any local file sharing or network storage devices, you should still be able to use them normally even if there is no internet connection to the outside world. If that doesn’t fix the issue, move to the next step. Unplug the router from power, wait at least 30 seconds, and power it back on. ![]() If the issue persists, move on to the next step. Wait at least 30 seconds and power the device back on. You will be able to quickly tell if the whole network is down, but if the issue is isolated to one device, shut it down completely, unplug it from power, and remove any batteries if possible. To get fine-tuned results, use to get a gauge of your download and upload speeds. If you’re experiencing a connection problem, try connecting and testing your connection on another device of the same kind. Document your findings as you progress through this list. You may have tried several, or all these already, but the checklist below will make sure you’ve examined your issues from all angles before tackling the task of getting a line tech to come out. ISP customer support agents and home technicians will try and say most anything to avoid taking on the blame if you aren’t prepared with an exhaustive list of user-side troubleshooting steps you have already checked. RELATED: How to Make Your Phone Useful When There's No Internet Ruling Out User-Side Problemsīefore you start down the path of pursuing a line repair, it is important you take a calculated approach to ensure that the problem is, in fact, a problem that needs addressing by your provider and not something on your end. Your ISP won’t be too keen on sending out the big guns for any old internet problem. The height, danger, and complexity of line servicing mean that line techs require special licensure and are very costly. In cities, these main connections, or “drops” usually terminate near high voltage power lines and transformers, not to mention the seemingly endless intersecting tangles of cables, lines, and wires. Line techs address problems stemming from the main connection to the cable line outside your home. Line technicians are different than the home technicians that typically answer house calls. In fact, chances are that appointments are booked as far as a month out, and getting a line technician to make an appearance is particularly tricky. Home technician appointments almost never occur on the day you call in a complaint. Connection loss is a common intermittent occurrence, but what do you do when the problem becomes incessant and unmanageable? If your issues become persistent, it is possible that the root of the problem has nothing to do with your equipment or settings, but rather is due to a problem on the side of your Internet Service Provider (ISP) and may require a special line technician to intervene. But in those situations, how do you tell who’s to blame? If It’s Not You, It’s ThemĪs remote work and smart home setups become more prevalent, our tolerance for connection failure is shrinking fast. It can make you feel completely crippled in your ability to work or communicate, control your home, or monitor your security system. ![]()
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